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Customer Driver Instructor (Train Driver Instructor)

Customer Driver Instructor

Are you an existing Driver Instructor or Qualified Train Driver, considered to be a role model within your grade who is looking for an exciting opportunity with an innovative and brand-new open access train company? This is a rare opportunity to be in at the start of a railway company and help shape the future.

Who we are:

We are East Coast Trains Limited (ECTL), a brand-new transformational, innovative and digital open access train company who will provide regular, cost effective 100% electric train travel between London and Edinburgh from Oct 2021.  We will be an alternative to flying that is cheaper, kinder to the environment and just as time effective as taking a domestic flight.

Our people are our key to success.  We need an engaged, empowered, multiskilled and flexible family of colleagues who live and breathe our East Coast Trains Limited values of:

  • Fresh thinking and Innovation to delight customers
  • Service performance and excellence in everything we do
  • Challenging and disrupting industry norms
  • Collaborative and consistent in what we do
  • Lean and agile in our approach
  • Providing a healthier, safer and environmentally sustainable approach to everything we do

We value diversity. We are a progressive and inclusive employer. We value differences such as age, gender, LGBTQ+, ethnicity, religion, and disability.  All our colleagues have a voice and are supported to be their authentic selves at work. There is no demarcation of roles and all our colleagues are empowered.

We  are an inclusive employer and open to considering flexibility in all our roles, from a full-time part time and flexible perspective.  Please talk to us at interview about any flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.

There is more information about us here.

About the role:

Your primary role as a Customer Driver Instructor is to safely operate the trains ECTL run, keeping to a strict schedule whilst keeping customers and colleagues safe .  You'll also play a crucial role in ensuring new recruits to the East Coast Trains Driver team are effectively supported and trained into their new role. You'll be  acting as a role model and be responsible for coaching and mentoring our Apprentice, Part Qualified and Qualified Customer Drivers, ensuring that all training is delivered to the highest standard, including route learning, rules, regulations and traction knowledge.

You will also deliver engaging safety briefs and offer day to day support to the driver team, to ensure the highest possible safety standards are delivered promoting the East Coast Trains Limited image and values of customer experience at all times.

You will support the Customer and Operations Excellence Manager (COEM) in the execution of their duties. This may include producing and deliver training both classroom based and practical, perform assessments, briefings, on call duties, incident investigations etc as directed by the COEM.

About you:

Are you an existing Driver Instructor or Qualified Train Driver, considered to be a role model within your grade?  If you are looking for the opportunity to broaden your skills base and develop your career, using your professionalism to help others reach their driving potential, the role of Customer Driver Instructor will provide the perfect next step.

You will have excellent people management and  strong communication skills, with a particular focus on promoting a safety conscious working environment. Most importantly you will have a passion for operational excellence, an engaging personality and a strong sense of pride in delivering industry leading customer experience in line with our customer needs.

We would also ask that you hold:

  • A European train driving license with a minimum of 3 years Driving Competence
  • A proven safety record
  • The ability to use and embrace new technology

Relevant route knowledge (Edinburgh – London), assessment and training experience would be beneficial although full training will be provided for the right candidate.

What you'll get in return:

The opportunity to develop and progress your career

A competitive salary

A Defined Contribution Pension with a minimum of 10% contribution (5% employer and 5% employee)

25 days Holiday plus National Bank Holidays

Travel Offers for Bus and Rail*

Payroll Giving – donate directly from your pay to a Charity of your Choice

Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more

All employee Share Schemes*

  • Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme or take your savings as cash.
  • Buy as You Earn - allows you to buy shares each month, with 2 free ‘matching' shares for each 3 shares you buy. You can vary the amount you save or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares.

Employee Assistance Programme – free, confidential employee support service provided by an independent provider

*after 6 months of employment

Interested? If you do have any questions or require a full role profile, you can contact us directly at





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Newcastle upon Tyne
Neville Street, Newcastle upon Tyne, Tyne and Wear, United Kingdom, NE1 5DL
  • Ref:
  • Company:
    East Coast Trains Ltd
  • Website Skillset:
    Train Driver
  • Contract Type:
    Permanent - Full Time / Part Time / Flexible
  • Contracted Hours:
  • Location:
    Newcastle upon Tyne
  • Closing Date:
    17 May 2021
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