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Operations Supervisor

An opportunity has arisen for a dedicated and passionate individual to join our team as an Operations Supervisor, based within Oldham. You will support our front-line drivers to help them deliver the very best, in terms of safety, reliability and customer service. Working a shift pattern to cover 7-day operation, you should be flexible in your approach to work.

You will ensure a safe, punctual, reliable and cost-effective delivery of services by managing the flow of drivers and vehicles out of depot, along route and back into depot, within the operational excellence framework. Identifying and resolving day to day operational issues, including schedules, allocations, vehicle performance and driver queries. Providing updates and escalating key issues or concerns to the line manager.

You will engage front line colleagues though effective communication, active listening and recognition, working within and embedding the divisional governance framework set by the Operations Steering Group, ensuring that operational excellence policies and procedures are adopted within the depot

Key Accountabilities

  • Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
  • In a smaller depot, monitor and pro-actively manage service punctuality and availability, using systems highlighted in the systems matrices.
  • Support driver queries in a timely manner and oversee driver reporting
  • Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system
  • Maintain accurate records for all aspects of operational standards and performance
  • Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance
  • Ensure drivers are allocated the correct vehicle and leave the depot on time
  • Deal with telephone queries and support the satisfactory resolution of customer queries
  • Ensure a comprehensive hand-over and coordination across shifts
  • Manage the collection of cash from depots in line with company procedures
  • Live input of lost/additional mileage when dealing with unexpected events (e.g. breakdowns)
  • Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
  • Carry out investigations of incidents and prepare reports detailing findings and recommendations
  • Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers
  • Ensure an effective working relationship with recognised trade union representatives and officials
  • Comply with requisition to pay procedures and delegated authorities


Skills, Experience and Qualifications Required

Do you have good communication skills? Are you computer literate? Do you have workforce planning experience? Do you have good attention to detail? Do you have good Geographical awareness of the local area? Do you have knowledge of Working Time Regulations including drivers' hours rules?

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UK Bus - Oldham
First UK Bus - Oldham Depot, Wallshaw Street, Oldham, England, OL1 3TR
  • Ref:
  • Company:
    First UK Bus
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Fixed Term - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    UK Bus - Oldham
  • If temporary, length of contract:
    3 months
  • Closing Date:
    20 September 2019
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