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Staff Manager

An exciting opportunity has arisen for a Staff Manager to join our team in Caledonia. 

We are looking for someone with drive and determination to make a difference. We also need you to be resilient and have strong organisational skills.

As a Staff Manager you will support and deputise for the Operations Manager to manage all aspects of operational performance including on time performance, delivering excellent customer experience, while managing a governance agenda that supports legislative, process and policy compliance, within the operational excellence framework.

You will analyse and manage information, systems and data, in accordance with the systems matrices, to both retrospectively and proactively ensure continuous improvement of service performance.

You will also engage front line colleagues though effective communication, active listening and recognition and work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot.

Skills & experience

Experienced at managing people, operations and costs, you'll know how to coach, develop and engage with teams and help everyone perform at their best. You should also:

  • Be commercially aware and a confident leader who can drive continuous improvement, set clear performance expectations and identify ways to do things even better
  • Take new challenges in your stride and be able to deliver quality services in a fast-paced, constantly changing environment
  • Have experience of keeping everything running smoothly by putting plans into action, making full use of resources and creating a great team spirit
  • Be a superb communicator who isn't afraid to challenge practices, behaviour or ways of doing things to provide our customers with amazing experiences
  • Have the agility and resilience to balance costs and operational needs with looking after your team, making sure everyone is productive and feels valued and happy
  • Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
  • Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements
  • Manage driver performance and carry out job chats
  • Support the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture
  • Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy
  • Maintain accurate records for all aspects of operational standards and performance, including maintenance of employee records
  • Work alongside service performance team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
  • Improve operational performance in a sustainable manner, with a key focus on improving lost miles and punctuality, resulting in delivery of agreed key performance indicators
  • Manage supervisors to create alternative disruption plans; liaising with and providing information to all relevant colleagues
  • Liaise with external stakeholders and attend relevant meetings to improve service performance
  • Local custodian and point of contact of escalation for maintenance of fault diagnosis of all on time performance and other service performance business systems.

As an individual you should be a strong communicator, who works well within a team. The successful applicant will be required to be flexible with their working hours to meet the needs of the business.

Interested? Please fill in an application form and apply!


 
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Location
UK Bus - Caledonia
100 Cathcart Road, Glasgow, United Kingdom, G42 7BH
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  • Ref:
    010439
  • Company:
    First UK Bus
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
    38
  • Location:
    UK Bus - Caledonia
  • Closing Date:
    28 July 2019
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